Woman using messaging app to discuss with business

The Future of Banking is Conversational

User experience (UX) is the key to modern digital banking. The secret lies in delivering effortless and well-designed functionalities while providing compelling digital experiences to banks’ customers. Over the past few years, banks have invested heavily in digital innovation to improve the way they interact with their customers, with an estimated US$20 billion spent on digital transformation in 2017 by...

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How to Secure your Financial Information from Man-in-the-Middle Attacks

The recent weeks were full with the news of the Meltdown and Spectre hardware security flaws and the agitation they created worldwide. But it is unlikely that many people paid attention to the vulnerability discovered in the mobile apps of major banks, including HSBC, NatWest, Co-op, Santander and Allied Irish bank in December 2017 which created an opportunity for Man-in-the-Middle...

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GDPR: The Relevance of Security

The more data organisations collect about their customers, the better they can analyse their needs, segment their offerings and serve them effectively. At the same time, keeping this information protected has also become an ever-increasing challenge, leading to fast-growing regulation requirements....

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Banking over Social Media: Dream or Reality?

The banking services landscape is evolving quickly. From traditional services provided in physical locations (branches) to dedicated banking apps, banks are striving to keep pace and rush to meet customers’ high digital expectations. They aim at enhancing their engagement by becoming more closely integrated with their customers lives. One powerful way to reach this goal is through social media channels....

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