Banking over Social Media: Dream or Reality?

The banking services landscape is evolving quickly. From traditional services provided in physical locations (branches) to dedicated banking apps, banks are striving to keep pace and rush to meet customers’ high digital expectations. They aim at enhancing their engagement by becoming more closely integrated with their customers lives. One powerful way to reach this goal is through social media channels....

Read More

5 Interesting Mobile Banking Statistics

Accustomed to use mobile apps in their daily life for every kind of services, customers’ usage of mobile in banking has also become widespread. It has significantly increased over the years to the point of now being customers’ favourite channel to interact with a bank, in a retail banking scenario. However, even if mobile banking use has increased, adoption rate...

Read More

MiFID II Record Keeping Requirement: Challenge or Opportunity?

The world of financial compliance is swiftly changing and keeping up with new regulations is an onerous challenge. The beginning of 2018 will see the implementation of a central statute: The Market in Financial Instrument Directive II (“MiFID II”). This new European regulation and its accompanying Markets in Financial Instruments and Amending Regulation (“MiFIR”) are a set of regulatory rules...

Read More

Beyond Passwords: Biometrics for Financial Services Companies

Biometric authentication is a method to validate an user’s identity based on a user’s physical characteristics. It involves a comparison between unique human physiological elements and the person he/she claims to be. This technology is rapidly evolving and is becoming widely used, notably in the financial services industry. In 2016, around 67 million banking customers around the world enrolled for...

Read More

5 Steps to Enhance Your Mobile Security

Unsurprisingly, browsing the web from the desktop has now been overtaken by mobile usage, with 51.3% of web browsing occurring on a smartphone or tablet in 2016 (The Guardian). The explosion of mobile devices has led to this significant shift in how we access the internet and interact with the universe of web services. Mobile browsing is more convenient and...

Read More

How To Solve Banks Paper Problem?

In today’s financial services world, competition is fiercer than ever for new business. How financial services companies communicate with their customers is a key part of the overall customer experience. Customers who do not receive correspondence from their financial services providers by their preferred channels are more likely to switch provider....

Read More

Multi-Factor Authentication in Financial Services

A strong and reliable authentication process is the cornerstone of any security system. Other elements are, of course, important such as secure connections to systems as well as applying appropriate encryption levels to data to ensure it remains protected. However, unless the identity of a user can be confidently verified with a good authentication process, then the other security elements...

Read More