With the rise of automation, chatbots are becoming part of the essential, daily interactions we have with our service providers. There is a good reason for this: chatbots can help companies save in operational expenses and can result in increased efficiencies both in the back office and at the front line of customer service....
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Each day, 2.5 quintillion bytes of data is created. With the arrival of the Internet and connected devices, people rely more and more on technology and as such personal data items are constantly being created, whether it be passwords to access their financial information online or photos to share on social networks....
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With messaging becoming an essential part of generating sales leads and driving business development, organisations are looking for innovative ways to stand out from competitors. Chatbots are one of the latest technologies that positively leverage messaging for customer service and engage customers: 63% of respondents declared they were more likely to return to a website that offers live chat (eMarketer)....
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With the ever-increasing number of cyber attacks, it is no longer a question of ‘if’ but rather ‘when’ an organisation will be targeted. Building strong defences against cyberattacks certainly requires that companies implement best-of-breed security technologies. However, companies often have misconceptions about digital security that prevent them from effectively establishing a good overarching security strategy. Here are 5 common misconceptions...
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Talk of the regulatory trend of open banking and the potential disruption to the banking sector is on everyone’s lips. Open banking refers to the use of open APIs (Application Programming Interfaces) that makes it possible for third parties - in most cases technology companies – to access a bank’s data and build related services leveraging this information. Open API...
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Challenger banks can be defined as new banks seeking to compete with larger and long-established retail banks - the incumbents. Following the global financial crisis, challenger banks started to emerge, particularly in the U.K. and in mainland Europe where regulations have been more tailored towards facilitating their establishment. CBInsights reports that since 2014, these challenger banks have altogether attracted US$1B...
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"Many significant innovations in the past have been associated with a transition period of temporary job loss, followed by recovery, then business transformation and AI will likely follow this route" (Svetlana Sicular, Research Vice President at Gartner)....
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The Artificial Intelligence (AI) sector is booming. As of January 2018, over 2,000 AI start-ups in 70 countries have raised more than US$27 billion since 2011 according to Venture Scanner, a tech-focused analytics firm. Financial services companies are leading the way with both the creation and adoption of AI-based technology and AI is already influencing the way the financial system...
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‘How well a business is able to manage and implement the service delivery process has a direct effect on retention of existing clients, and can have a significant impact on acquiring new business. The result is that satisfaction is based on how well an institution meets and exceeds a customer's expectations in every interaction’ (from the working paper ‘Effective Call...
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The recent circular released by the Hong Kong Securities and Futures Commission (SFC) in May 2018 has received a lot of attention across the Hong Kong financial community. With this latest circular, the SFC clarifies compliance guidelines about client conversations occurring over instant messaging (IM) apps....
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